We strive for 100% Customer satisfaction, in doing so, 2CT Media, LLC workmanship and quality follow or exceed the general industry standards and in addition 2CT Media, LLC warrants that their products meet or exceed industry standards for labor and craftsmanship. All material manufacturer warranties are held by said manufacturers unless in writing provided by 2CT Media, LLC. 2CT Media, LLC makes no other warranties and no actions or words 2CT Media, LLC officers, employees or agents shall constitute a warranty. If you are unhappy with your order or there is an issue with your order, you must report the problem within 5 business days after the delivery date. Please provide a description of the issue(s) and pictures to support them. We will work with you to maintain customer satisfaction but will process all requests for refund or replacements at our discretion.
For errors by us:
If there are any errors on our part after the artwork has been approved, 2CT Media will send replacement products with priority shipping at no charge to the customer, *some limitations apply. We may also offer a refund, at our discretion, for the total amount.
Examples of these errors – Defects in the print or materials, improper material selection, etc.
For errors by you:
If errors are noticed in artwork after proof approval, we will work with you to rectify the situation. Our process gives every opportunity to prevent these errors, but we know that they happen and our ultimate goal is complete satisfaction.
Examples of these errors – Spelling or Grammatical Errors, Fuzzy or Pixelated Images, Color matching to other companies prints, etc.
If our shipping carrier damages your order in part or in its entirety, please follow these steps:
We will contact them to open an investigation on the issues. If we can reasonably determine the damage was caused by shipping, we will reprint your order item(s) and ship with priority shipping.
If our shipping carrier loses your order:
If your order is returned to our facility:
For shipments outside of the United States, please contact us directly before placing your order to discuss shipping options and logistic costs.
FOB is 7931 E Pecos Rd. Bldg 4 – Suite 169, Mesa, AZ 85212
The customer must inspect the product upon receipt. By accepting a completed job, the customer acknowledges that the product is satisfactory. All Claims for defects, damages, or shortages must be made by the customer, in writing, within 36 hours of receipt. In the event of a claim or unsatisfactory products, NO part of the product can be used and the product remains the property of 2CT Media, LLC until the claim is satisfied. 2CT Media, LLC keeps all digital media of the order, on file, for no less than 30 days. All digital media is the property of 2CT Media, LLC and any request for files will incur a $50 Media Fee for retrieval and any other expenses beared by 2CT Media, LLC to supply requested files.
The customer is responsible for proofing copy/files prior to submitting for reproduction. It is advised that customers proof their job(s) thoroughly prior to production so that errors are minimized. Electronic proofing is free and will be emailed to the customer and/or their agents. Proofs must be returned to 2CT Media, LLC signed by the customer and noted as Approved or Approved with Changes. Production begins only after the approval of final proof and all payment requirements are met. NO VERBAL APPROVALS will be accepted; all approvals must be in writing or by signing the proof form. Because we are employing a sophisticated proofing process, the responsibility of accuracy is on you. Please take the time to verify all your information, colors, layers, and images before approving. 2CT Media, LLC will do everything in its power to provide accurate artwork of the highest quality, but we bare no responsibility for undetected errors either in supplied imagery quality or any grammatical errors on approved proofs.
If a Color Accuracy is critical, please provide us the expected PMS / Pantone Color code and request a Hard Proof and/or Higher Resolution proof at any time for a Fee. Color match proofs are also available for a fee and requires the purchase of a hard proof. All proofs are the copyright of and wholly owned by 2CT MEDIA, LLC until released to the customer in writing.
There WILL LIKELY be a difference between what you see on your computer screen and what is produced by 2CT Media, LLC. The differences are caused by a variety of reasons such as paper type, ink, equipment etc. For best results we only accept files with RGB, CMYK, SPOT Colors, or Greyscale color spaces.
We employ color calibration, and normalization techniques to achieve accurate color reproduction. Images viewed on a monitor are not guaranteed to be accurate or match output. 2CT Media, LLC will perform our production based on the colors displayed on our calibrated monitors using industry-accepted color methodologies with an acceptable margin of error (Delta-E of 3 or less). 2CT Media, LLC does not guarantee an exact color match to artwork submitted unless requested by the customer and color proofing along with hard proof is requested and paid for. A credit or refund will not be given for non-matching colors or shifts unless a color proof is accepted and we are not able to maintain the approved color as approved. We reserve the right to change our terms and conditions without notice.
2CT Media, LLC makes no representations or warranties as to any products or services offered from a Third Party Vendor such as a Sub-Contractor and/or a Material Supplier/Manufacturer.
All services provided by the 2CT Media, LLC are subject to these terms and conditions. By requesting 2CT Media, LLC to perform services and produce products for you, you are agreeing to our terms and conditions without modification. Customers are responsible for reviewing our terms and conditions prior to submitting a request for work. Customers agree to indemnify and hold 2CT Media, LLC, its subcontractors, agents and employees harmless.
2CT Media would like to reach out to our community and see if there is ANYTHING we can do as a small business and follow citizens to help others.